Information correct as of: 22nd September 2020

Our Covid-19 policies:

With guidance changing day-to-day, with differing restrictions happening nationwide, it’s up to each of us to decide how best to spend our time when out and about. As such, this page is dedicated to alleviating any worries you might have by joining us at The Bank. We’re doing everything we can to make sure everyone’s going to feel safe and relaxed. Because if we’re not having a bit of fun, what’s all this for?

So, here’s some general pointers for the days and weeks ahead when you’re joining us:

Rule of Six & Households

As of the 14th September, we won’t be able to accept bookings for parties greater than six. Current guidance encourages members of one household or one ‘support bubble’ to visit public venues together.

Bookings

When you enquire for a booking or turn up at our door, we’ll ask you for some basic contact details (just your name and phone number). This is so we can keep a short-term record of who came through our doors in the event of a confirmed case of COVID-19. That way we can assist everyone in taking the next best steps as well as helping the NHS with tracking and tracing. We’ll also ask for the time you’d like to join us and the number of your party. This is so we can organise the flow of people coming and going on any given day and make sure as much as people get to enjoy our company! “Walk-in” guests are welcome, however, we may not be able to always guarantee a table.

We also have a QR code system in place for walk-ins to scan and register their details at our entrance. These details are kept for a maximum of 21 days before being deleted from the database.

Covid-19 Symptoms

Anyone (including guests and staff, or anyone in their respective households) with COVID-19 symptoms (a high temperature, a new & continuous cough or, a loss or change to your sense of smell or taste) should NOT visit the venue and follow NHS guidelines and self-isolate.

Payments

Cash payments are accepted, however, we do encourage you to pay by card where possible. Chip and pin card terminals will be sanitised after every use.

Here to Help

Our staff are trained and will be on hand to provide guidance. We have supplied each member of staff with their individual masks to be worn during service. If you have any questions or feedback on your experience, don’t hesitate to chat to one of them. You can also contact us by email or via our social media channels.

Procedures

We’ll also be organising our venue to reduce risks of transmission as much as possible. We have a one-way system around the building, hand-washing and anti-bacterial stations, table service and social distancing between separate parties and staff alike. Table service has always been a core part of our service at The Bank, so the restrictions to provide table service won’t change much there. Finally, customers will need to have left the premises by 10pm, with last orders usually being called 1 hour to 30 minutes before closing time.

We’ll be closely monitoring the guidance from government and institutions like the World Health Organisation to determine whether these policies can be relaxed or not as the weeks continue. We’ll also be updating this page with any relevant information to our COVID-19 policies, so check back if you have any concerns if guidance changes in the coming months.

Prevent the Spread

When arriving at the restaurant, customers will be required to wear a face covering until seated at a table.

Cover your nose and mouth with a tissue when you cough or sneeze (and bin it) or use the fold of your elbow in emergencies.

 

Thank you for your patience during lockdown, if you have any questions or enquiries that you’d like to know, just get it touch with us on any of our social media platforms or email us at info@thebanklowfell.co.uk and we’ll be happy to help.

Newsletter

Stay up to date with our latest news, special offers and promotions