Legal
Privacy Policy
Who We Are
The Bank Wine & Cocktail Bar (“The Bank”, “we”, “us”) operates the website at thebanklowfell.co.uk and the bar and restaurant at 516 Durham Road, Low Fell, Gateshead, NE9 6HU.
We are committed to protecting your personal information and being transparent about how we use it. This policy explains what data we collect, why we collect it and what your rights are under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy, please contact us at info@thebanklowfell.co.uk or by calling 0191 487 9038.
What Information We Collect
We collect personal information in the following circumstances:
- Table bookings - when you reserve a table through our booking provider (Dojo), they collect your name, email address, phone number and the details of your booking. Please refer to Dojo’s own privacy policy for full details of how they handle your data.
- Private hire and event enquiries - if you contact us by email or phone to enquire about private hire, we will collect your name, contact details and any information you share with us about your event.
- General contact - if you email or call us for any other reason, we will hold your contact details and the content of your enquiry for as long as is necessary to respond to you.
- Website usage - we may collect anonymous technical data such as your browser type, pages visited and approximate location. This data cannot identify you personally and is used only to understand how our website is used.
We do not collect payment card information through this website. All payments are processed securely through our till system or Dojo.
How We Use Your Information
We use the information we collect to:
- Confirm and manage your table booking or private hire enquiry
- Respond to questions or requests you send us
- Comply with our legal obligations (for example, where required by licensing law)
- Improve our website and services based on anonymous usage data
We do not use your personal data for automated decision-making or profiling. We do not send marketing emails without your explicit consent.
Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract - to fulfil a booking or enquiry you have made with us
- Legitimate interests - to respond to your communications and to improve our services
- Legal obligation - where we are required to retain records by law
How Long We Keep Your Data
We retain personal data only for as long as is necessary for the purpose it was collected. Booking records are kept in line with standard business accounting requirements (typically six years). General correspondence is deleted once it is no longer needed. You may request deletion of your data at any time (see Your Rights below).
Third-Party Services
Our website uses the following third-party services, each of which may process data independently:
- Dojo - our table booking provider. Your booking data is held and processed by Dojo in accordance with their privacy policy at dojo.tech.
- Google Fonts - fonts are loaded from Google’s servers, which may log your IP address. See Google’s privacy policy.
- Vercel - our website is hosted on Vercel, which may retain server access logs. See Vercel’s privacy policy.
We do not sell or share your personal data with third parties for marketing purposes.
Cookies
Our website uses only technically necessary processes to deliver the site correctly. We do not use tracking cookies or advertising cookies. If this changes in the future, we will update this policy and, where required by law, ask for your consent.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access - you can request a copy of the personal data we hold about you
- Right to rectification - you can ask us to correct inaccurate data
- Right to erasure - you can ask us to delete your data where there is no lawful reason to retain it
- Right to restrict processing - you can ask us to limit how we use your data
- Right to object - you can object to processing based on legitimate interests
- Right to data portability - you can request your data in a structured, machine-readable format where applicable
To exercise any of these rights, please contact us at info@thebanklowfell.co.uk. We will respond within one calendar month.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO), at ico.org.uk or by calling 0303 123 1113.
Changes to This Policy
We may update this privacy policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.